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How api naga slot Handles Your Personal Data

Your account data, wallet details, and transaction history with us — including payments through DANA, OVO, and GoPay — are handled with clear rules about what we collect, why we collect it, and how long we keep it.

Data collected only as neededDANA, OVO, GoPay transaction records protectedYour right to access and deleteAccount security measures in placeContact us anytime for data requests
api naga slot How api naga slot Handles Your Personal Data
PRIVACY CONTACT PATHS

How to Reach Us About Your Data

Live Chat Support Reach our support team directly through the live chat window in your account. Our Indonesia support team handles data queries and can escalate privacy requests on your behalf.
Email Data Request Send a written request to our data team by email if you want to access, correct, or delete records linked to your account, including your wallet verification history.
Account Help Centre The account help section covers step-by-step instructions for reviewing your stored data, updating contact details, and managing the e-wallet connections tied to your profile.
HOW WE PROTECT YOU

Our Approach to Data Security and Your Rights

We treat your personal information as exactly that — personal. The steps below explain the practical measures behind our privacy commitments, from how data is stored to how you can request changes at any time.

Secure Data Storage

Account and wallet data — including your linked DANA, OVO, or GoPay details — are stored with encryption. Access to that data inside our systems is restricted to staff with a direct operational need.

Cookie and Session Control

We use session cookies to keep you logged in and remember lobby preferences. You can clear or block cookies through your phone or browser settings at any time without losing your account.

Data Retention Periods

We keep transaction records for as long as required to meet our obligations under applicable law. Once the retention period ends, records are deleted or anonymised from our active systems.

Your Right to Request Changes

You can ask us to correct inaccurate data, request a copy of what we hold, or ask for deletion of non-essential records. Submit the request via live chat or email and we will respond promptly.

Common Questions About Your Data and Our Policy

These are the questions we hear most often from people in Indonesia who want to understand how their account data is handled. If something is not covered here, our support team is available through live chat.

We collect your name, contact details, and the e-wallet identifiers you link to your account — such as your DANA or OVO number. We also log device type and session activity to secure your login.

Payment references are encrypted and stored separately from your login credentials. We share only the transaction reference with the relevant payment processor to complete your transfer — nothing beyond that.

Yes. Send a request through live chat or email and our team will compile the data linked to your account. We aim to respond within a reasonable timeframe as required by applicable law.

Contact our support team via live chat or email with your account details and a deletion request. We will remove non-essential data and anonymise transaction records that must be retained under law.

We only share data with third parties — such as payment processors for your GoPay or OVO transfers — when it is strictly necessary to complete a service. We do not sell your data to advertisers.

We retain records for as long as required under applicable law in Indonesia. Once that period ends, data is deleted or anonymised. You can ask our team about the specific retention period for your account.